At Jewel CAD, we are committed to providing a smooth shopping experience for customers purchasing our digital jewellery design products, including 3D CAD files and other digital design resources.

If you have questions about our products, need assistance with an order, experience a payment issue, or require help accessing a digital download, please contact us using the details below.

Customer Support

Website Name: Jewel CAD
Website URL: https://jewelcad.co

Business Name: Jewel CAD
Website: https://jewelcad.co
Customer Support Email: info@jewelcad.co

How Can We Help You?

You can contact us regarding the following matters:

  • Product Enquiries: Questions about our 3D jewellery CAD files, product specifications, and supported file formats.
  • Order Assistance: Help with order confirmation, purchase details, or order status.
  • Payment Issues: Assistance with failed transactions, duplicate payments, or amounts debited without order confirmation.
  • Digital Delivery: Help with missing download links, inaccessible files, or download errors.
  • Technical Support: Assistance with corrupted files or technical issues relating to purchased digital products.
  • Refund and Cancellation Requests: Questions regarding eligibility and the procedures outlined in our Cancellation and Refund Policy.
  • Other Enquiries: General questions, feedback, or concerns relating to Jewel CAD.

Contacting Customer Support

When contacting us about an existing order, please include your order number, registered email address, product name, and payment reference, where applicable. This information will help us verify your purchase and respond to your enquiry.

We aim to respond to customer enquiries within 1–2 business days, subject to our actual support hours and the complexity of the request.

For payment-related concerns, please provide the relevant transaction details without sharing confidential information such as passwords, card CVVs, PINs, or banking authentication credentials.

Our Commitment

Jewel CAD aims to address customer concerns fairly and provide reasonable assistance with purchases, payment verification, digital product delivery, and technical issues.

For information about your rights and the procedures applicable to a particular request, please refer to our Terms and Conditions, Privacy Policy, Cancellation and Refund Policy, and Shipping and Delivery Policy available on our website.

We appreciate your interest in Jewel CAD.

Jewel CAD
Website: https://jewelcad.co