Last Updated: 21 October 2026
Jewel CAD operates an online platform at https://jewelcad.co, offering digital products, including 3D jewellery CAD files and other downloadable design resources.
Since our products are delivered electronically, we do not provide physical shipping or courier delivery for standard digital product purchases. This Shipping and Delivery Policy explains how digital products are delivered, the expected delivery timelines, and how customers can obtain assistance if they experience any delivery issues.
1. Digital Product Delivery
All products sold through Jewel CAD are digital products unless expressly stated otherwise on the relevant product page.
Upon successful payment and order confirmation, customers receive access to the purchased digital product through an electronic delivery method.
Depending on the product and website functionality, delivery may take place through:
- A downloadable link displayed on the order confirmation page.
- A download link sent to the customer’s registered email address.
- Access through the customer’s account or order history on our website.
- Another electronic delivery method specified on the relevant product page.
Customers do not need to provide a physical shipping address for products that are delivered entirely in digital format, unless such information is separately required for billing, verification, or legal purposes.
2. Delivery Timeframe
Jewel CAD aims to make purchased digital products available promptly after successful payment and order confirmation.
In most cases, digital delivery is expected to occur immediately or within a short period after the transaction has been confirmed.
However, delivery may occasionally be delayed due to:
- Payment verification or pending transaction status.
- Technical errors or website maintenance.
- Email delivery delays or incorrect email addresses.
- Server interruptions or connectivity issues.
- Security checks or order verification requirements.
If you have completed your payment but have not received access to your purchased product, please contact our customer support team with your order details.
3. Shipping Charges and Delivery Fees
Since Jewel CAD sells digital products delivered electronically, no physical shipping or courier charges apply to standard digital product purchases.
The total amount payable for an order will be displayed during checkout before the payment is completed.
Any additional charge, if applicable to a separately offered service or product, will be disclosed on the relevant product page or during checkout before purchase.
4. International Delivery
Jewel CAD’s digital products may be purchased and accessed electronically from locations where the website and payment methods are available, subject to applicable laws and any product-specific restrictions.
Digital delivery does not depend on a physical shipping destination or courier service.
International customers are responsible for ensuring that their intended use of the purchased digital products complies with the laws and regulations applicable to them.
The availability of international payments may depend on the payment methods enabled on our website and the policies of the relevant payment service provider.
5. Delivery Confirmation
Depending on the delivery method, customers may receive an order confirmation or other electronic notification after completing a purchase.
Customers should check the email address provided during checkout, including the spam, junk, promotions, or other filtered folders, if an expected confirmation or download link does not appear in their inbox.
Customers are responsible for providing an accurate and accessible email address and maintaining access to the account used to place the order.
6. Download Access and File Availability
Customers are responsible for downloading and securely storing their purchased digital files after delivery.
The availability period for download links may depend on the product, website functionality, and applicable purchase terms.
Unless expressly stated on the relevant product page, Jewel CAD does not guarantee permanent online storage, unlimited re-downloads, or uninterrupted access to download links.
If a download link expires, becomes unavailable, or fails to work, customers may contact us for assistance. After verifying the purchase, we will make reasonable efforts to restore access or provide an alternative delivery method where possible.
Customers should retain their order confirmation and other purchase records for future reference.
7. Incorrect Email Address or Missing Delivery Email
If a customer enters an incorrect email address during checkout or does not receive a delivery email, the customer should contact our support team as soon as possible.
Please provide the order number, transaction reference, and correct email address so that we can verify the purchase and assist with digital delivery.
We may request additional information where reasonably necessary to confirm the transaction and prevent unauthorised access to purchased files.
8. Failed Payments and Pending Transactions
Digital products are generally made available after successful payment confirmation.
If a payment fails, remains pending, or is declined by the payment provider, the order may not be confirmed and access to the purchased product may not be provided until the payment status is resolved.
If the amount has been debited from your account but the order is not confirmed, please contact us with the relevant transaction reference.
We will review the transaction and assist with order verification, delivery, or any refund that may be due under our Cancellation and Refund Policy and applicable law.
9. Technical Issues with Digital Downloads
If a purchased digital file cannot be downloaded, is corrupted, or appears to be incomplete, customers should contact our support team.
Please include the order number, product name, a description of the issue, and any relevant screenshots or error messages.
We will review the issue and, where reasonably possible, provide technical assistance, a corrected file, or an alternative download.
Customers should also verify that their device, software, and system meet the file format and technical requirements specified on the relevant product page.
10. Customer Support
For assistance with order confirmation, missing download links, digital delivery, or technical issues, please contact Jewel CAD using the details below.
Business Name: Jewel CAD
Website: https://jewelcad.co
Customer Support Email: info@jewelcad.co
Please include your order number and payment reference, where available, so that we can assist you more efficiently.
11. Changes to This Policy
Jewel CAD reserves the right to update or modify this Shipping and Delivery Policy from time to time to reflect changes in our digital products, delivery methods, website functionality, or legal obligations.
Any revised policy will be published on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy periodically.