Last Updated: 21 October 2026
At Jewel CAD, we sell digital products, including 3D jewellery CAD files and other downloadable design resources through our website, https://jewelcad.co.
Since our products are delivered digitally and may be downloaded, accessed, or copied electronically, our Cancellation and Refund Policy differs from the policies applicable to physical products.
Please read this policy carefully before placing an order on our website.
1. Order Cancellation Policy
Orders placed on Jewel CAD are generally processed for digital delivery after successful payment and order confirmation.
Once an order has been successfully placed and payment has been confirmed, the order cannot ordinarily be cancelled at the customer’s request, as the purchased digital product may be made available for immediate access or download.
Customers are advised to review the product description, supported file formats, compatibility requirements, product specifications, and price carefully before completing their purchase.
However, if an order has been placed accidentally, duplicated, or affected by a payment or technical error, customers may contact us as soon as possible. We will review the circumstances and determine the appropriate action in accordance with this policy and applicable law.
Jewel CAD reserves the right to cancel an order where necessary due to suspected fraud, payment verification issues, incorrect pricing, technical errors, product unavailability, or other legitimate reasons. If a cancellation occurs after payment and a refund is due, the refund will be processed in accordance with this policy and applicable law.
2. Refund Policy for Digital Products
Due to the nature of digital products, all completed purchases of downloadable CAD files are generally non-refundable and non-cancellable once the digital product has been delivered or made available for download, except where a refund or other remedy is required by applicable law or is expressly provided under this policy.
Unlike physical products, digital files cannot be returned in the traditional sense after access has been provided.
Accordingly, we do not ordinarily offer refunds in cases involving:
- A change of mind after purchasing a digital product.
- Purchasing the wrong CAD file or selecting the wrong product.
- Accidentally placing an order after reviewing the product details.
- Deciding that the product is no longer required.
- Incompatibility caused by software, hardware, or systems that do not meet the stated product requirements.
- Lack of familiarity with the software needed to open, view, edit, or use the purchased file.
- Failure to review the product description, specifications, or supported file formats before purchase.
This general policy does not restrict any mandatory rights or remedies available to customers under applicable law.
3. Cases Where a Refund May Be Considered
Jewel CAD may review refund requests in the following circumstances:
3.1 Duplicate Payment
If you have been charged more than once for the same order due to a payment processing error, please contact us with the relevant transaction details.
After verification, any confirmed duplicate payment eligible for a refund will be refunded to the appropriate payment method.
3.2 Payment Deducted but Order Not Confirmed
If your bank, card issuer, UPI application, or payment provider shows a successful debit but your order has not been confirmed, please contact us.
We will verify the transaction and determine whether the order can be fulfilled or whether a refund is due.
3.3 Defective or Corrupted Digital File
If a purchased CAD file is corrupted, cannot be opened despite meeting the stated technical requirements, or is otherwise materially defective, please notify us with the order details and a description of the issue.
We may first attempt to resolve the issue by providing a replacement file, a corrected download, or technical assistance.
If the issue cannot reasonably be resolved, a refund or another appropriate remedy may be considered in accordance with applicable law.
3.4 Product Materially Different from Its Description
If the digital product supplied is materially different from the description or specifications presented on the relevant product page at the time of purchase, please contact us with supporting information.
We will review the issue and determine the appropriate remedy, which may include correction, replacement, or a refund where applicable.
3.5 Order Cancelled by Jewel CAD
If Jewel CAD cancels a paid order and cannot provide the purchased digital product, any refund due will be processed in accordance with this policy and applicable law.
4. How to Request a Refund
To request a refund review, please contact our customer support team using the contact details provided on our website.
Please include the following information in your request:
- Full name used when placing the order.
- Registered email address.
- Order number or order ID.
- Payment transaction reference, if available.
- Name of the purchased digital product.
- Reason for the refund request.
- Relevant screenshots or other supporting evidence, where applicable.
Providing complete information will help us verify the transaction and review the request efficiently.
Refund requests will be assessed individually based on the circumstances of the purchase, the nature of the issue, and applicable legal requirements.
5. Refund Processing Time
Once a refund has been approved, we will initiate the refund through the relevant payment service provider or other appropriate payment channel.
The time required for the refunded amount to appear in your account may vary depending on the payment method, issuing bank, card network, UPI provider, and payment processor.
We aim to initiate approved refunds within 5–7 business days of approval, where operationally possible. This is our intended processing period for initiating the refund, not a guarantee that the funds will appear in your account within the same period.
The actual crediting time may depend on the relevant financial institution or payment provider.
If an approved refund has not appeared within the expected period, please contact us with your order number and refund confirmation details so that we can assist you.
6. Refund Method
Approved refunds will generally be issued to the original payment method used for the transaction, subject to the capabilities and requirements of the relevant payment service provider.
We may request additional information where necessary to verify the transaction or process a refund correctly.
Jewel CAD does not guarantee that a refund can be issued through a different payment method from the original transaction.
7. Failed Transactions and Automatic Reversals
In some cases, a payment may fail or remain pending even though the amount appears to have been deducted from the customer’s account.
Such transactions may be automatically reversed by the payment provider or the relevant bank, depending on the payment method and transaction status.
Customers should first check the payment status with their bank or payment provider. If the amount has been debited but the transaction has not been resolved, please contact Jewel CAD with the transaction reference and order details.
Where a payment has failed and no order has been confirmed, the transaction will be reviewed to determine whether any refund or further action is required.
8. Chargebacks and Payment Disputes
If you experience a payment issue, duplicate charge, or problem accessing a purchased digital product, we encourage you to contact Jewel CAD before initiating a payment dispute so that we can investigate and attempt to resolve the issue.
We may provide relevant order confirmations, digital delivery records, transaction information, and customer support correspondence to the payment processor or financial institution when responding to a legitimate payment dispute.
Nothing in this section limits your right to raise a dispute with your bank, payment provider, or the appropriate authority.
9. Technical Support for Digital Products
If you experience difficulties downloading, opening, or accessing a purchased CAD file, please contact our customer support team.
Where reasonably possible, we will help troubleshoot the issue, verify the file, or provide a replacement download if a technical defect is confirmed.
Customers are responsible for checking the supported file formats and technical requirements listed on the relevant product page before purchase.
Technical support does not automatically entitle a customer to a refund, but eligible issues will be reviewed fairly in accordance with this policy and applicable law.
10. Policy Exceptions and Consumer Rights
Jewel CAD reserves the right to assess refund requests based on the facts of each case and the terms applicable to the relevant purchase.
Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights, statutory protections, or remedies available under applicable Indian law or other applicable laws.
Where a refund or another remedy is legally required, the request will be handled in accordance with those requirements.
11. Changes to This Policy
Jewel CAD reserves the right to update or modify this Cancellation and Refund Policy from time to time to reflect changes in our business practices, digital products, payment procedures, or legal obligations.
Any revised policy will be published on this page with an updated “Last Updated” date.
We encourage customers to review this policy before making a purchase.
11. Contact us
For questions regarding these Terms and Conditions, digital product purchases, payment issues, download access, or other website-related concerns, please contact us using the details below.
Business Name: Jewel CAD
Website: https://jewelcad.co
Customer Support Email: info@jewelcad.co