Last Updated: 21 October 2026
Jewel CAD (“we,” “us,” or “our”) operates the website https://jewelcad.co (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, purchase our digital products, or interact with our services.
By accessing or using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you visit our Website or purchase our products.
Personal Information
When you place an order, contact us, or interact with our Website, we may collect personal information such as:
- Full name.
- Email address.
- Phone number, where provided.
- Billing address and other billing details.
- Order and purchase history.
- Information you provide when contacting customer support.
Payment Information
When you purchase digital products from our Website, payments may be processed through third-party payment service providers, including Razorpay, where applicable.
We may receive transaction-related information such as payment status, transaction reference, payment method, and order confirmation details.
We do not intend to store complete payment card details, CVV numbers, PINs, or other confidential payment authentication credentials on our own servers.
Payment information is handled by the relevant payment service provider in accordance with its applicable terms and privacy practices.
Technical and Usage Information
When you visit our Website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and time spent on the Website.
- Referring website or source.
- Date and time of access.
- Website interactions and diagnostic information.
This information helps us understand how visitors use our Website, improve performance, maintain security, and troubleshoot technical issues.
Cookies and Similar Technologies
Our Website may use cookies and similar technologies to maintain website functionality, remember preferences, analyse traffic, improve user experience, and support security.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Website features.
2. How We Use Your Information
Jewel CAD may use the information we collect for the following purposes:
- To process and fulfil orders for digital products.
- To provide access to purchased 3D CAD files and other digital downloads.
- To send order confirmations, payment updates, and purchase-related communications.
- To respond to customer enquiries and provide technical support.
- To maintain, operate, and improve our Website and services.
- To verify transactions and prevent fraud or unauthorised activity.
- To maintain business, accounting, and transaction records.
- To comply with applicable legal, tax, regulatory, and reporting obligations.
- To communicate important changes to our policies, products, or services.
- To send promotional communications where permitted by law and, where required, with your consent.
We use personal information only for legitimate business purposes and other purposes permitted by applicable law.
3. How We Share Your Information
We do not sell your personal information to third parties.
We may share information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.
Payment Service Providers
We may share relevant information with payment processors, including Razorpay, to facilitate payments, verify transactions, process refunds, prevent fraud, and resolve payment-related disputes.
Service Providers
We may share information with trusted service providers that assist us with website hosting, website maintenance, email delivery, analytics, customer support, security, and other business operations.
These providers may process information on our behalf to the extent necessary to provide their services.
Legal and Regulatory Authorities
We may disclose information where required by law, regulation, court order, or a lawful request from a competent authority, or where disclosure is reasonably necessary to protect our legal rights, prevent fraud, or address security concerns.
Business Transfers
If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy laws.
4. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Certain order, payment, and accounting records may need to be retained for periods prescribed by applicable law.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable legal requirements.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, and destruction.
These measures may include access controls, secure website connections, restricted access to business records, and the use of reputable third-party service providers.
However, no method of electronic transmission, website operation, or data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored through our Website.
You are responsible for maintaining the confidentiality of your account credentials, where applicable, and notifying us if you suspect unauthorised access to your account or order information.
6. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise concerns or grievances regarding the processing of your personal information.
- Opt out of promotional emails by using the unsubscribe option, where available, or contacting us directly.
Certain information may need to be retained to fulfil legal, accounting, security, or transaction-related obligations.
To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.
7. Third-Party Websites and Services
Our Website may contain links to third-party websites or integrate services operated by third parties, including payment gateways and analytics providers.
These third parties may collect or process information under their own privacy policies and terms of service.
Jewel CAD does not control the privacy practices of independent third-party websites. We encourage you to review their applicable privacy policies before sharing personal information with them.
8. Children’s Privacy
Our Website and digital products are not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter in accordance with applicable law.
Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details provided below.
9. International Data Processing
Some of our service providers may process or store information on servers located outside India.
Where personal information is transferred or processed across borders, we will handle such processing in accordance with applicable data protection laws and any applicable restrictions on international transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, service providers, or legal obligations.
Any revised version will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.
Business Name: Jewel CAD
Website: https://jewelcad.co
Customer Support Email: info@jewelcad.co
We will review privacy-related enquiries and respond in accordance with applicable law.