1. Introduction

Welcome to Jewel CAD (“Jewel CAD,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website, https://jewelcad.co, and the purchase of digital products offered through our platform.

Jewel CAD provides digital products for jewellery design and related purposes, including 3D Computer-Aided Design (CAD) files and other digital design resources made available on our website.

By accessing our website, creating an account, purchasing a product, downloading a digital file, or otherwise using our services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, Refund and Cancellation Policy, and other applicable policies published on our website.

If you do not agree with these Terms and Conditions, please discontinue your use of our website and services.

2. Business and Product Information

Jewel CAD operates as an online platform for the sale of digital jewellery design products.

Our products may include, but are not limited to:

• 3D jewellery CAD files.
• Digital jewellery models and design files.
• Digital design resources, templates, and related downloadable materials.
• Other digital products explicitly listed on our website.

All products are offered in digital format unless a product listing expressly states otherwise.

Jewel CAD does not sell or ship physical jewellery through a digital CAD file purchase. Customers purchase digital files or the applicable digital usage rights described in the relevant product listing.

Customers are responsible for reviewing the product description, supported file formats, compatibility information, previews, and applicable licence terms before placing an order.

3. Eligibility to Use the Website

By using our website or purchasing a product, you represent that:

1. You are legally capable of entering into a binding agreement under applicable law.
2. If you are purchasing on behalf of a business or another person, you have the authority to do so.
3. The information you provide during registration, checkout, and payment is accurate and complete.
4. You will use our website and products only for lawful purposes.
5. You will not use our services to infringe the intellectual property rights of Jewel CAD or any third party.

Minors may use the website only where permitted by applicable law and with the involvement or consent of a parent or legal guardian, as required.

4. Product Descriptions and Accuracy

We make reasonable efforts to ensure that product descriptions, images, previews, specifications, and other product information are accurate and up to date.

However, digital products may vary in their appearance or performance depending on the software, rendering engine, device, operating system, manufacturing workflow, and other technical factors used by the customer.

Unless expressly stated in the product listing:

• Product previews and rendered images are illustrative representations of the digital design.
• A rendered image does not constitute a physical jewellery product.
• A CAD file does not guarantee a particular manufacturing result, casting outcome, fit, finish, weight, or material consumption.
• The customer is responsible for verifying the suitability of a design for their intended application.

We reserve the right to correct typographical errors, update product descriptions, revise product specifications, and correct inaccurate pricing or other information, subject to applicable law and any rights already acquired by customers.

5. Pricing and Taxes

All product prices will be displayed on the relevant product page or during checkout.

Unless expressly stated otherwise, the displayed price applies to the digital product and does not include any separate manufacturing, physical delivery, customisation, or third-party service fees.

Prices and applicable taxes may be displayed separately at checkout where required.

Jewel CAD reserves the right to change product prices, introduce new products, discontinue products, or modify promotional offers at any time. Price changes will not retrospectively alter a completed purchase, except where a correction is necessary or otherwise permitted by applicable law.

Any applicable taxes, including GST where required, will be handled in accordance with applicable Indian tax laws.

Customers are responsible for reviewing the final payable amount before completing payment.

6. Orders and Order Acceptance

When you place an order on Jewel CAD, you are submitting a request to purchase the selected digital product under these Terms and Conditions.

An order may be considered accepted once the payment has been successfully processed and the order has been confirmed by Jewel CAD.

We reserve the right to decline, cancel, or review an order where reasonably necessary, including in cases involving:

• Suspected fraudulent or unauthorised transactions.
• Incorrect product pricing or listing errors.
• Duplicate or technically incomplete orders.
• Payment failures, reversals, or verification issues.
• Suspected misuse of promotional offers.
• Legal or regulatory restrictions.

If we cancel an order after receiving payment, any refund due will be processed in accordance with our Refund and Cancellation Policy and applicable law.

Customers must ensure that their email address and other checkout information are accurate so that order confirmations and download instructions can be delivered correctly.

7. Payment Terms

Payments for products purchased through Jewel CAD may be processed through Razorpay or other payment methods expressly made available at checkout.

Depending on availability, payment methods may include UPI, debit cards, credit cards, net banking, and other supported payment instruments.

By completing a payment, you confirm that:

1. You are authorised to use the selected payment method.
2. The billing and transaction information you provide is accurate.
3. You authorise the payment provider and relevant financial institution to process the transaction.
4. You understand that the transaction relates to the digital product described on the website.

Payment processing is subject to the applicable terms of the payment service provider and the rules of the relevant bank or payment network.

Jewel CAD does not intend to collect or store your complete card credentials, PINs, CVVs, UPI PINs, or other confidential payment authentication details on its own servers. Such information should be entered only through the authorised payment interface.

If a payment is unsuccessful, declined, pending, or reversed, the order may not be confirmed and access to the purchased product may not be provided until the payment status is resolved.

Customers should contact us with their order details if an amount has been debited but the order confirmation or digital product has not been received.

8. Digital Product Delivery and Downloads

All products sold as digital downloads are delivered electronically. No physical shipment or courier delivery is included unless expressly stated in the applicable product listing.

Depending on the product and website functionality, digital delivery may occur through:

• A download link displayed after successful checkout.
• A download link sent to the registered email address.
• An account dashboard or order history.
• Another electronic delivery method specified on the product page.

We aim to provide access to purchased digital products promptly after successful payment and order confirmation.

Delivery times may occasionally be affected by technical errors, payment verification, server interruptions, email delivery problems, or other circumstances beyond our reasonable control.

If you have completed payment but cannot access your purchased file, please contact us with your order number, registered email address, and payment reference, where available.

Customers are responsible for maintaining a valid email address, checking their spam or junk folders, and ensuring that their devices and software can access the delivered files.

Where a download link expires, becomes unavailable, or fails to function, we will make reasonable efforts to help restore access or provide an alternative delivery method, subject to verification of the purchase.

Any continuing access, re-download, or storage entitlement will be governed by the product description and applicable licence terms. Permanent hosting or unlimited future access is not guaranteed unless expressly stated.

9. Digital Product Compatibility and Technical Requirements

Customers are responsible for checking whether a digital product is compatible with their intended software, hardware, and workflow before purchasing.

Unless expressly specified in a product listing, Jewel CAD does not guarantee compatibility with every CAD application, rendering program, slicing tool, 3D printer, jewellery manufacturing system, or file conversion utility.

Customers should review the supported file extensions, dimensions, software versions, and other technical specifications stated on the relevant product page.

If a product listing identifies a particular file format or software requirement, that information will form part of the product description for the purchase.

Where a file is defective, corrupted, materially different from its description, or otherwise fails to conform to applicable consumer protection requirements, customers may contact us for appropriate assistance or remedies under our Refund and Cancellation Policy and applicable law.

10. Intellectual Property Rights

Unless otherwise stated, the website content and original materials made available by Jewel CAD, including product descriptions, website graphics, branding, logos, text, illustrations, and original design resources, are owned by or licensed to Jewel CAD and are protected by applicable intellectual property laws.

Purchasing a digital product does not automatically transfer ownership of the underlying intellectual property to the customer.

Unless a separate licence expressly provides otherwise, the customer receives only the limited rights necessary to access and use the purchased product under these Terms and the applicable product licence.

Customers must not:

• Claim ownership of intellectual property that belongs to Jewel CAD or another rights holder.
• Copy, reproduce, distribute, publish, or commercially resell the original digital files except as expressly permitted by the applicable licence.
• Upload purchased files to public download repositories, file-sharing websites, or unauthorised distribution platforms.
• Share download links or provide unauthorised access to purchased files.
• Remove copyright notices, ownership information, or licence restrictions.
• Use the website or its content to create unauthorised competing digital products.
• Circumvent technical restrictions or access controls implemented to protect our products.

Nothing in this section restricts rights that cannot lawfully be excluded under applicable law.

11. Licence for Purchased CAD Files

The licence granted for a purchased CAD file depends on the licence terms stated on the relevant product page or supplied with the product.

Where no separate licence is specified, the customer receives a limited, non-exclusive, non-transferable licence to download and use the purchased file for the purposes reasonably contemplated by the product description, subject to these Terms and Conditions.

Unless expressly authorised by the applicable product licence, customers must not redistribute, sublicense, gift, rent, lease, publish, or resell the original CAD file or a substantially identical digital copy.

Permission to manufacture physical jewellery from a CAD file is not automatically the same as permission to distribute or resell the underlying digital file.

If commercial manufacturing rights, multiple-user rights, client-work rights, or other extended permissions are offered, those rights will be governed by the specific licence applicable to that product.

Customers are responsible for confirming that their intended use is permitted by the applicable licence.

12. Prohibited Activities

You agree not to use Jewel CAD to:

1. Engage in unlawful, fraudulent, deceptive, or misleading activities.
2. Infringe any third party’s copyright, trademark, design rights, or other intellectual property rights.
3. Attempt to gain unauthorised access to our website, systems, accounts, or databases.
4. Introduce malicious software, harmful code, or other material intended to disrupt website operations.
5. Interfere with website security, availability, or normal functionality.
6. Misrepresent your identity, payment information, or purchase history.
7. Distribute purchased files in violation of the applicable licence.
8. Use automated methods to extract or reproduce website content without authorisation.
9. Resell or commercially distribute our digital products where such activity is prohibited by the applicable licence.

We may suspend or restrict access to our website where reasonably necessary to investigate suspected fraud, security breaches, unlawful activity, or material violations of these Terms, subject to applicable law.

13. Refunds and Cancellations

Digital products differ from physical goods because downloadable files can be accessed and copied electronically.

Our general approach is that completed purchases of digital downloads are not eligible for cancellation or refunds merely because the customer changes their mind, orders the wrong product, or no longer requires the file, subject to applicable law and the specific terms of the relevant product.

However, this general approach does not exclude refunds, replacements, or other remedies where required by law or where a valid issue is established, including:

• A duplicate payment for the same order.
• A payment successfully collected without a corresponding order or product entitlement.
• A materially defective or corrupted file that we cannot reasonably rectify.
• A digital product that is materially different from its description.
• An order cancelled by Jewel CAD after payment, where a refund is due.
• Any other circumstance in which a refund or remedy is required by applicable law.

Customers should refer to our separate Refund and Cancellation Policy for the complete procedure, eligibility conditions, and applicable processing timelines.

Nothing in these Terms limits any mandatory consumer rights or statutory remedies available to customers.

14. Third-Party Services and Links

Our website may use third-party services for payment processing, website hosting, email delivery, analytics, customer support, or other operational purposes.

We may also provide links to third-party websites, software providers, or external resources for convenience.

Third-party services operate under their own terms, policies, and technical conditions. Jewel CAD does not control all aspects of third-party platforms and is not responsible for their independent content, availability, or policies, except to the extent required by applicable law.

The inclusion of a third-party link does not necessarily imply endorsement of that provider.

Customers should review the applicable terms and privacy policies before using third-party services.

15. Website Availability and Maintenance

We aim to keep Jewel CAD accessible and operational. However, uninterrupted availability cannot be guaranteed.

The website or certain features may occasionally be unavailable because of maintenance, upgrades, hosting problems, security incidents, network interruptions, or circumstances beyond our reasonable control.

We may modify, update, or discontinue website features or services when reasonably necessary.

We will make reasonable efforts to resolve material technical issues affecting paid digital products, including access or delivery problems reported by customers.

This section does not remove any obligations relating to paid orders or remedies required by applicable law.

16. Disclaimers and Limitation of Liability

Jewel CAD provides digital design products for the purposes described in the applicable product listings.

To the extent permitted by applicable law, we do not guarantee that every digital design will be suitable for every manufacturing process, customer requirement, software environment, or commercial application.

Customers are responsible for reviewing and validating CAD files before using them in production. This may include checking dimensions, tolerances, wall thicknesses, stone settings, structural integrity, manufacturability, and other technical characteristics relevant to the intended application.

To the extent permitted by law, Jewel CAD will not be liable for indirect, incidental, or consequential losses arising from misuse of a digital product, unauthorised modification of a file, incompatibility with third-party software, or failure to follow the relevant product specifications.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including applicable statutory consumer rights and remedies.

Where a limitation of liability is permitted by law, any assessment of liability will take account of the nature of the claim, the circumstances of the transaction, and the remedies available under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the website, infringement of third-party rights, fraudulent activity, or material breach of these Terms.

This provision does not apply to the extent a claim results from Jewel CAD’s own unlawful conduct, negligence, or other circumstances for which liability cannot lawfully be excluded.

18. Privacy and Personal Information

Jewel CAD may collect and process personal information necessary to operate the website, manage customer accounts, process orders, provide digital downloads, respond to support requests, prevent fraud, and meet legal obligations.

Personal information may include your name, email address, billing details, order information, transaction references, and other information you voluntarily provide.

Payment processing may involve authorised payment service providers and relevant financial institutions.

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable data protection laws.

Customers should review our Privacy Policy to understand how their information is handled.

19. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our products, business operations, website functionality, legal obligations, or other relevant circumstances.

The revised version will be published on this page with an updated effective date or last-updated date.

Changes will apply from the date specified in the revised Terms, subject to applicable law. Any rights or obligations arising from an earlier completed transaction will be treated in accordance with applicable law and the terms governing that transaction.

Your continued use of the website after revised Terms become effective constitutes acceptance of those changes where legally permissible.

20. Suspension or Termination

We may suspend or restrict your access to the website where reasonably necessary because of fraud, unauthorised access, unlawful conduct, security concerns, or a material violation of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Suspension of website access does not automatically extinguish any rights or obligations arising from completed purchases, applicable licences, refunds, or mandatory legal protections.

Sections relating to intellectual property, licence restrictions, liability, dispute resolution, and other provisions intended by their nature to continue will survive termination to the extent permitted by law.

21. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India, subject to applicable mandatory consumer protection and other statutory requirements.

If you have a complaint or dispute relating to a purchase, you are encouraged to contact Jewel CAD first so that we can attempt to resolve the matter promptly and fairly.

If a dispute cannot be resolved informally, it may be addressed through the appropriate legal or dispute-resolution process available under applicable law.

Any jurisdiction clause applicable to a dispute will operate subject to mandatory legal requirements and the jurisdiction of courts or authorities legally competent to hear the matter.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed to the extent required, without affecting the validity of the remaining provisions.

23. Entire Agreement

These Terms and Conditions, together with the applicable product description, product licence, Privacy Policy, Refund and Cancellation Policy, and other relevant policies published on our website, constitute the terms governing your use of Jewel CAD and your purchase of digital products.

Where a product-specific licence expressly establishes different permitted uses for a particular digital product, that licence will apply to those specific permissions, subject to applicable law.

24. Contact Information

For questions regarding these Terms and Conditions, digital product purchases, payment issues, download access, or other website-related concerns, please contact us using the details below.

Business Name: Jewel CAD
Website: https://jewelcad.co
Customer Support Email: info@jewelcad.co